Audi Seattle Seattle reviews

1629576375

Saniya Zaveri

google

1

Horrible customer service. Our sales person was really rude to us. Never coming back here.

1650324084

Jeff Thomas

google

1

When I bought the car, the kid that rinsed it. Scratched it. It was supposed to be detailed, they said that person left. I ordered Audi shirt, hat and water bottle. Received them, shirt and hat had grease stains, water bottle had the orange wrap torn. I took it back. Then I made a appointment for a few recalls and the detail they owed me. App was for 11:45, I got there at 11:30. Walked in and they said the technician already left. And no one is here for the detail either. I drove 147 miles to get there. I asked, why didn't anyone call me ? They said we thought you were trying to get here about 11:15. I said, if you would have called me and said your Tech wants to go home early. I could have just turned around and canceled the room I paid for. They said wait a minute, ill see if we can find someone to at least wash and vacuum your car. By time they said, nope can't do it. It's after noon and I couldn't cancel my room. Between gas and room,I spent $300.00. And got nothing. Spoke to Miles the GM. He really didn't care. He said we can make another appointment for you. So I called my buddy and told him I'd take him to Bellevue Audi to buy a electric Etron car. And I was going to buy a Toyota Tacoma from them for my son, but screw them. There phones rarely work, unorganized, terrible management and have you ever heard of a service department that doesn't send reminders and let's Techs leave early to meet a buddy for beers. Buyer BEWARE. JT

1654273029

Moses Gao

google

Thank you so much, Moses!

1654538181

5

Sam is a cool guy! I have my free first year Audi service here.

1635468842

Carey Fujii

google

Thank you for coming to see us, Carey!

1526924746

5

Recently took delivery of a '22 Q5e Prestige and my wife and I could not be happier. Over the past 6 years, we have purchased multiple cars from Audi Seattle and Jon Pollock which is the highest recommendation we can convey as repeat customers. This last purchase was executed almost entirely remote due to the pandemic with delivery quick and easy. The bonus here is that we also love their service department - especially Graham Campbell - as they make servicing our Audi easy and hassle-free.

1625001584

Todd Nielsen

google

Hi Todd, we are very sorry to hear about your recent experience. We are looking into the issue and one of the Managers will reach out to you as soon as we are able. Again, we are very sorry to hear about this experience. You can also contact us directly at [email protected] if needed.

1625003468

1

Recently moved and couldnt use my trusted Bellingham Audi dealer which is too far away. When I purchased my A3, I purchased an Audi pure protection plan. When I received a recall notice from Audi, I chose to take my vehicle , which had less than 2k miles, to Audi Seattle expecting the service to be as good as it was in Bellingham. I decided to have my wheel serviced to repair some minor scratches from having curbed it, while the recall service was being performed. I made the arrangements with Audi pure protection and the Audi Seattle representative assured me that the service would be coordinated. When I dropped off the vehicle for the recall, there was confusion about the wheel repair. I had waited many weeks for the appointment and had taken a ferry over to the dealer. I was given a loaner Q3 which was great, but the wheel repair was taking much longer than expected and I was leaving for a few weeks which forced me to drop off the loaner as Audi Seattle was closing, on the night I was flying out. When looking for the wheel repair, my brother in law who was with me, pointed out a fresh gouge in right front wheel although it was the left that had been repaired. When I returned from my trip, the left, repaired wheel was flat and irreparable due to damage caused by being improperly reinstalled. Audi Pure protection wont cover the damaged tire because the damage occurred in a manner not covered in the contract even though it was caused by their vendor and Audi Seattle has not responded to several calls and texts. After four ferries and weeks of back and forth, I am past frustrated with Audi Seattle. Today I received in the mail, a toll for the SR520 bridge from the time the dealer had my car, still no call from Audi Seattle.